Toronto Store Manager
In the process of onboarding new employees, we are committed to equal opportunity for folks from all walks of life to join our team. Successful candidates will be selected for an interview and hired based on their alignment with the necessary skills required for the role. We strongly believe in creating an environment where our team members and customers feel safe, comfortable and welcomed. Central to this is a zero tolerance policy towards racism, homophobia, or discrimination of any kind.
Please send through your CV and a cover letter to share a little bit about yourself and why you would like to join our team. You can reach us via info@dispatchcoffee.ca.
Job Title: Toronto Store Manager Terms: Full Time (40 hours/week) (M-F) Start Date: Mid-October 2021 Probationary Period: 3 months Salary: TBD Department: Retail Reporting to: Director of People + Culture / Director of Operations
Primary Responsibilities:
Operational:
Work 4 bar shifts a week, with flexibility to cover extra bar shifts
Manage cash reports/deposits
Oversee and manage all orders, inventory, planning, waste management, and order updates with suppliers
Oversee and manage the schedule for café including availabilities, shift changes, % payroll management, and seasonal changes
Identify systems improvement opportunities, revisiting workflows, updating task lists, and procedures
Maintain cleanliness and organisation of the space and required maintenance
Troubleshoot any issues with equipment/POS systems
Ensure the team is preparing and serving the highest quality of coffee and following troubleshooting and communication channels when necessary for feedback to the team/production
Anticipating, identifying, and communicating any retail QC/equipment issues to direct report/technician
Collaborate with other members of management team for onboarding process, including interviewing, selecting, and training new retail employees
Communication & Team Work:
Provide as needed team support including delivering in-action feedback, receiving in-action feedback, and conflict resolution
Keep up to date on scheduled check-ins with the team including regular feedback meetings and reflection
Communicate updates, new procedures, new systems, feedback, and new product launches with the team
Coordinate with other departments when necessary eg. flagging order issues to eCommerce or coordinating orders with Production
Lead team meetings twice a year
Prepare and meet with other retail managers and/or direct report weekly
Attend and participate in monthly management meetings
Lead and uphold customer experience expectations for the team
Vacation:
3 weeks paid vacation (accumulated 6% of hours worked)
Flexible unpaid time-off if/when operationally possible
Perks:
Be a part of and contribute to our amazing work culture
25 cent monthly 333g retail bag of coffee
50% discount on additional retail bags
Free in-store coffees on-shift
50% discount on off-shift coffees
Discounts on pastries, grab n go and brewing equipment + merch