Scroll through our available job openings. Please send through your CV and a cover letter to share a little bit about yourself and why you would like to join our team. In the process of onboarding new employees, we are committed to equal opportunity for folks from all walks of life to join our team. Successful candidates will be selected for an interview and hired based on their alignment with the necessary skills required for the role. We are committed to creating an environment where our team members and customers feel safe, comfortable and welcome. Central to this is a zero tolerance policy towards racism, homophobia, or discrimination of any kind. All applicants are encouraged to apply and will be considered without regard to gender identity, colour, religion, place of origin, age, or any discriminating factors.
Job title: Barista
Terms: Part time
Probationary Period: 3 months
Hours/week: 15-30 hours a week
Department: Retail
Reporting to: Store Manager
Description: Our cafes have multiple touch points within them from the moment a customer walks in, to when they leave. We have designed them to provide a seamless experience for our customers to flow through and to reduce the thinking that they need to do. It is your role as a barista and team of baristas to host and guide each customer through their journey in our stores - to make them feel at home and welcome, to make their experiences informative and personalized, delightful and memorable and to connect them to the people and places that our product comes from.
Primary Accountabilities:
Operational
Demonstrates the ability to open + close the cafe autonomously
Demonstrates the ability to prepare our retail beverage menu efficiently, effectively and consistently with excellence
Completes daily and monthly tasks
Recognises when prep needs to be completed and completes it.
Keeps the cafe stocked throughout the day
Keeps workstation, cafe and bathroom clean, tidy and restocked at all times (including rushes)
Coffee Knowledge
Demonstrate a thorough understanding of extraction theory as well as an ability to dial in a coffee on all brew methods used in service
Demonstrates the ability to share our coffee stories and our coffee’s attributes/characteristics with co-workers and customers
Demonstrates a thorough understanding of our supply chain, traditional specialty coffee supply chains and commodity supply chains
Demonstrates a thorough understanding of different brew methods (especially aeropress)
Utilizes basic troubleshooting guidelines for product and equipment
Customer Experience
Greets all customers with eye contact, smile and warm tone of voice as soon as they walk into our cafe
Demonstrates the ability to guide our customers through our space at all touch points
Demonstrates the ability to anticipate the needs of our customers and to always exceed them
Demonstrates the ability to engage our customers in an approachable, informative and educational way creating awareness and connection to our supply chain
Demonstrates the ability to talk about our subscription service and a thorough understanding of in-store pick up cycles and processes
Guides our customers through what our offerings are including grab n go, pastries and retail beverage menu
Demonstrates an ability to navigate challenging customers with equanimity
Communication/Teamwork
Communicates directly, respectfully, constructively and positively with management at all times
Communicates directly, respectfully, constructively and positively with co-workers at all times
Uses the appropriate channels for communication including slack, wheniwork, email, text, different meetings etc
Keeps availability in wheniwork updated at all times
Uses the appropriate on-shift communication tools including the daily sheet, binder and/or whiteboard
Shows up to work on time every time
Aligns with our work culture expectations as per our Code of Conduct
Wage: Starting $15.50, role earns average $7 per hour in tips. Eligible for annual and performance based raises on base hourly rate.
Vacation:
2 weeks paid vacation (accumulated 4% of hours worked).
3 weeks paid vacation (accumulated 6% of hours worked) after 3 consecutive years working with us.
Flexible unpaid time-off if/when operationally possible.
Perks:
Be a part of and contribute to our amazing work culture
25 cent monthly 333g retail bag of coffee
50% discount on additional retail bags
Free in-store coffees on-shift
50% discount on off-shift coffee
Discounts on pastries, grab n go and brewing equipment + merch